Creating an Account

Follow these steps to create a new account in DVOX Manager.

Step-by-Step Process

Step 1: Access Account Creation

1. Click the Accounts button in the navigation menu
2. Click the + New Account button in the top right corner

Step 2: Fill Account Information Fields

Complete the following information about the account holder:

Required Fields:

• Email address
• First name
• Last name
• Company name
• Phone number
• Street address
• City
• Country
• Province/State
• Postal/Zip code

Step 3: Choose Permission Level

Select the appropriate account type:

• Distributor — Device distribution (if permitted)
• AV Pro — Setup professionals (if permitted)
• Host — Full operational access
• Tech — Event and stream management only

Step 3b: Choose Parent Account

Select the parent account for this new account. The parent account hierarchy determines:

• What account types can be created
• Inventory visibility
• Event access

Step 4: Create Account

Click the Create Account button at the bottom of the form.

What Happens Next

1. Activation Email Sent — An email with an activation link is automatically sent to the provided email address
2. User Activates Account — The recipient clicks the activation link
3. Password Setup — The user sets a new password
4. Account Active — The account is ready to use

Activation Link Information

• Links expire after 7 days
• User must complete activation before they can log in
• If the activation email is not received, check:
  • Junk mail and promotions folders
  • Email address spelling
  • Contact support at support@dvox.live if still missing

Common Mistakes

• Don’t forget company information (helpful for organizing accounts)
• Double-check the email address for typos
• Ensure the account type matches the user’s actual role