Skip to content
DVOX Manager
Controllers
Controllers Status

Controllers Status

Your controller’s status is relative to its availability on your network. Understanding these statuses helps you quickly identify and resolve connectivity issues.

Status Indicators

ONLINE (Green)

Meaning: The controller is properly connected to your network and responsive.

Requirements:

  • ✓ Unit is powered on
  • ✓ Ethernet cable is connected
  • ✓ Unit is whitelisted on the network
  • ✓ Network has internet connectivity
  • ✓ Unit has obtained an IP address via DHCP

Action: Ready for use. Can be assigned to events and streams.

OFFLINE (Red)

Meaning: The controller is not currently responding to server queries.

Possible Causes:

  • ✗ Unit is powered off
  • ✗ Ethernet cable is disconnected
  • ✗ Unit is not whitelisted on the network
  • ✗ Network connectivity issue
  • ✗ Unit cannot reach the internet for synchronization
  • ✗ Extended power outage

Troubleshooting Offline Controllers

Follow these steps if your controller is showing OFFLINE:

1. Physical Connection Check

  • Verify the unit is powered on (arrow light is lit)
  • Check that the Ethernet cable is firmly connected to both the unit and the wall jack
  • Try a different Ethernet cable to rule out cable failure

2. Network Configuration Check

  • Confirm the unit is whitelisted using its MAC address (on the device label)
  • Verify the network has internet access
  • Check if your network requires a splash page login (DVOX units may not pass through)
  • Ensure VoIP/QoS prioritization is enabled if available

3. Power Cycle

  1. Turn off the DVOX unit using the power switch
  2. Wait 10 seconds
  3. Turn the unit back on
  4. Wait 5+ minutes for the unit to re-establish connection
  5. Check the status in DVOX Manager

4. Status Light Diagnostics

Check the arrow light indicator on the front of the unit:

Light Status Meaning Action
Blue chasing Booting up Wait 5+ minutes
Yellow chasing No network connection Check Ethernet connection and whitelisting
Orange breathing Firmware update in progress Wait for completion, do not interrupt
White static Ready Should show as ONLINE in Manager
Off No power Check power connection and power switch

5. Last Update Check

Note the “Last Online” timestamp:

  • Recent timestamp = Recently connected (good)
  • Old timestamp = Long time offline (network issue)
  • “Never” = Has never connected (whitelisting issue likely)

When to Contact Support

Contact support@dvox.live if:

  • Unit remains OFFLINE after all troubleshooting steps
  • Controller was recently whitelisted but still shows OFFLINE after 1 hour
  • Light indicator shows yellow chasing for more than 10 minutes
  • Unit loses connectivity frequently during events
  • Multiple controllers went offline suddenly

Provide:

  • Controller serial number
  • Last online timestamp
  • Network description
  • MAC address from device label

Best Practices

💡

**Prevention Tips:** - Check controller status before each event - Monitor the dashboard regularly for offline units - Document any network issues with dates/times - Keep controller location notes updated - Test connectivity after any network changes

Device Status on Web Interface

For additional diagnostic information, you can also check the device status directly:

  1. Access the DVOX unit’s local IP address in a web browser
  2. View the device status page (if available)
  3. Check stream status and configuration
  4. Verify all inputs are properly configured

The Manager page provides the same information in a more user-friendly format.

Controllers Overview